Your privacy is important to us and we are committed to ensuring that your personal data is protected.
Privacy policy
This privacy policy sets out how we use and protect any personal data that you give us or that we collect when you use this website (www.finesttravelafrica.com) or our app. This policy is limited to the information which we collect and use about you.
Third parties, including those who operate websites which we link to in our site or app, may collect and use other information about you, and if you want to find out about what data they collect and how they use it you should refer to their privacy policy.
We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely.
Should we ask you to provide personal data when using our services or our website or app, then you can be assured that it will only be used in accordance with this privacy policy.
We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This policy is effective from 25 May 2018.
We are Finest Travel Africa We are an incoming tour operator specializing in eastern and southern Africa and we operate the website and app. We are all “controllers” of the personal data you provide us through the website and/or the app and we will process your personal data in accordance with this privacy policy. Our company details are:
Inaclox (Pty/Ltd) t/a Finest Travel Africa (registration number 2013/119199/07)
52 Rembrandt Str
Petervale
2191
South Africa
For any questions you may have in connection with this policy please contact our Data Manager using the following contact details:
Address: Data Manager, Finest Travel Africa, 52 Rembrandt Str, Petervale, 2191
South Africa
Telephone number: +27 60 673 7219
Email: info@finesttravelafrica.com
We collect and use (“process“) your personal data when you use our website and our mobile application, register with us, complete a booking form, fill response cards, subscribe to mailing lists, enter competitions, participate in market research and when you contact us online and offline. This information includes:
2.1 Information you give us. This includes your:
2.2 Information we collect about you. We may automatically collect the following information when you use our site, our app or when you access our marketing information or contact us by email, via LiveChat, online enquiry or phone:
2.3 Information provided to us by or collected from third parties. We may collect the following information from third parties:
We use information held about you in the following ways:
Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. To use your personal data, we will rely on one of the following conditions, depending on the purpose for which we use your data:
Legitimate interest
We have a legitimate interest in:
Necessity
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to provide our goods and/or services.
Impact of processing
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as:
In order to provide our services we may also, on occasion, need to process sensitive personal data. This is likely to be limited to information relating to your health for the purpose of providing special services you request, managing dietary requirements and arranging for insurance.
For us to use this data, data protection laws require that we meet additional conditions (apart from the ones listed above). We process sensitive personal data about you only if we are able to satisfy one of the following conditions:
This privacy policy also applies to children and others on whose behalf you request our services.
As it is not always possible for us to deal with such individuals personally, we need to rely on the assumption that you have a right to share their personal data with us. Where you ask us to send booking information directly to another person on whose behalf you make a booking, we will send that person a copy of this privacy policy. However, in all other cases, we need you (if you are making the booking) to communicate this privacy policy to all individuals whose personal data you provide to us as we are not able to do so directly.
We do not accept responsibility for processing personal data you provide us with of individuals who are not informed about such processing because of a failure on your part to provide them with a copy of this policy.
We encourage you to explain the contents of this privacy policy to any children who you ask us to provide our services to, and we would be happy to do so ourselves if they contact us.
We keep a list of individuals who request our services, with their contact details, so that we can send them information about similar products and services we provide. Any person included in this list can, at any time, instruct us to stop sending them such information. Every marketing communication from us will also contain an explanation of how individuals can stop receiving similar communications.
We will not, under any circumstances, add to our marketing list the details of persons who are under the age of 18.
We may share your information, only to the extent that such sharing is necessary for achieving the purposes listed above, with the following third parties:
Due to the nature of our business, your personal data may be transferred outside the European Economic Area to our carefully selected suppliers in order for us to provide you with the services you enquire about and book through us. Data protection and privacy regulations in these countries generally do not require the same high level of protection for personal data as that provided in the EEA. We transfer your personal data on the basis that this is necessary for us to enter into and perform our contract with you.
Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site/your account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only retain personal data for as long as is required for the purpose for which we collected it.
Different retention periods apply to different items of information. For example, we retain your contact details and preferences for a period of seven years from your last enquiry or booking to ensure the best possible service on future bookings however credit card payment details are deleted once payments have been made.
If you would like more information about the specific retention periods please contact our Data Manager using the contact details provided above (see section 1).
Once the relevant retention period expires, the data and all copies of it will be deleted or physically destroyed, safely and securely.
You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below. You may contact us using the details below to exercise any of these rights, and we will respond to any request received from you without undue delay and within one month from the date of the request.
If you would like more information about your rights or if you would like to exercise your rights, please contact our Data Manager by writing to: Data Manager, Finest Travel Africa, 52 Rembrandt Str, Petervale, 2191, South Africa, or calling us on:
Telephone number: +27 60 673 7219, or contacting us via Email: : info@finesttravelafrica.com
Right to access
A right to access personal data held by us about you.
Right to rectification
A right to require us to rectify any inaccurate personal data held by us about you.
Right to erasure
A right to require us to erase personal data held by us about you. This right will only apply in certain cases where, for example, we no longer need to use the personal data to achieve the purpose we collected it for; where you withdraw your consent if we are using your personal data based on your consent; or where you successfully object to the way we process your data (refer to the right to object below).
Right to restriction of processing
In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where, for example, you dispute the accuracy of the personal data held by us; where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
Right to data portability
In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
Right to object
You have a right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
You also have an absolute right to object to the sending of marketing information. All marketing information we send you will give you the option to opt out of such communication.
Right to withdrawal of consent
When we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the validity of anything we have done before you withdraw your consent but we will promptly cease the data processing to which the withdrawn consent relates.
The above is only a summary of your rights as a data subject. These rights are subject to various conditions and exceptions which are provided for by law. For more detailed information please contact us on the details provided above.
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Regulator
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001P.O Box 31533, Braamfontein, Johannesburg, 2017 Complaints email: complaints.IR@justice.gov.za
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages people find useful and which not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. We use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience.
Third party vendors, including Google, show our adverts on sites on the internet and use cookies to serve adverts based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising settings page.
If you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject cookies or prompt you before accepting third party cookies. Not consenting to the use of cookies may prevent you from taking full advantage of the website.
For more information about the cookies we see our cookies policy (below).
Any changes to this privacy policy in the future will be posted on this page and we will take all measures necessary to communicate any changes to you. Please check back frequently to see any updates or changes to this privacy policy
This policy was last reviewed and updated in August 2021.
Cookies policy
Information about use of cookies
We are Finest Travel Africa We are an incoming tour operator specializing in eastern and southern Africa and we operate the website and app. We are all “controllers” of the personal data you provide us through the website and/or the app and we will process your personal data in accordance with this privacy policy. Our company details are:
Inaclox (Pty/Ltd) t/a Finest Travel Africa (registration number 2013/119199/07)
52 Rembrandt Str
Petervale
2191
South Africa
For any questions you may have in connection with this policy please contact our Data Manager using the following contact details:
Address: Data Manager, Finest Travel Africa, 52 Rembrandt Str, Petervale, 2191
South Africa
Telephone number: +27 60 673 7219
Email: info@finesttravelafrica.com
We use the following cookies:
Third party cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For instance, our site, like most websites, includes functionality provided by third parties. A common example is an embedded video powered by Vimeo. Disabling all cookies may mean you cannot access the functions offered by these third parties.
More information about cookies, including how to block them or delete them, can be found at www.aboutcookies.org
If you have any further questions, comments or requests regarding our cookies policy or how we use cookies on our site, then you can contact our Data Manager on:
Data Manager, Finest Travel Africa, 52 Rembrandt Str, Petervale, 2191, South Africa, or calling us on:
Telephone number: +27 60 673 7219, or contacting us via Email: : info@finesttravelafrica.com
Any changes to this cookies policy in the future will be posted on this page and we will take all measures necessary to communicate any changes to this cookies policy to you. Please check back frequently to see any updates or changes to this cookies policy. We will also bring your attention to such changes by updating our cookie banner/pop-up.
This policy was last reviewed and updated in August 2021.